unable to access files on Microsoft service

The year has started well for OneDrive users. In fact, Microsoft’s online storage service has experienced many difficulties since this morning. Users can no longer access their files in particular.

Credit: Microsoft

On this Monday, January 2, 2023, The OneDrive cloud storage service got the ball rolling for its first outing of the year. In fact, if you’re used to working with Microsoft’s online backup tool, you’ve probably encountered serious problems accessing your files this morning.

Don’t worry, you’re not the only one. Opinions from disgruntled users have multiplied on social networks and on Down Detector. “It looks like OneDrive is down. This is the first time I see this. I hope it doesn’t last’ writes David Hewson on Twitter. “All files and folders are gone”, says another user.

To summarize the situation, it is still possible to connect to the service. On the other hand, don’t look for your files stored online as OneDrive no longer shows them. “Sorry… We ran into a problem. If the error persists, make sure you don’t have any firewall settings or browser plugins that could be blocking access to api.onedrive.com and try again”. we can read on the page.

Also read: OneDrive offers a new interface to celebrate its 15th anniversary

Microsoft confirms major problems with OneDrive

At the beginning of the afternoon, Microsoft spoke on Twitter and confirmed the presence of a technical problem. “We are investigating an issue that may prevent some users from accessing or opening files from https://msft.it/6010ecr16. For more details and other updates, please see document OC494006 in the Administration Center”.

However, note that it is still possible view and download locally stored files. The problem primarily concerns documents stored in the cloud. As of this writing, the official Microsoft 365 Status Twitter account has yet to share any new information about the situation. We will of course update this article as soon as there is anything new. And you, are you affected by this OneDrive error? Tell us in the comments. As a reminder, the OneDrive application will soon be eligible for a complete makeover on Windows 11.

onedrive outage
Credits: Capture Down Detector

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